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Home » Technology » Safaricom Jiandikishe App Guide and Login

Safaricom Jiandikishe App Guide and Login

Davis Njagi by Davis Njagi
September 28th, 2021 4:46 pm

Updated on July 23rd, 2022 at 7:42 pm

in Guides, Technology
36
Safaricom Jiandikishe App, How to Activate
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Safaricom Jiandikishe App, How to Activate

 

Safaricom Jiandikishe app offers an efficient and fast entry point for Safaricom business partners and subscribers to be registered on our platform.

 

Operating in the Telecommunications industry, Safaricom PLC is a mobile network service provider in Kenya. Its main office is located in Westlands, Nairobi, but its usage can be traced within and outside Kenya. As of 2020, this service provider controlled 64.5 % of Kenya’s economy, with a whopping 35.6 million customers.

 

M-Pesa is one of its most successful inventions, as it has made it easy for subscribers to transfer money from wherever they are located. Apart from this M-Pesa, Safaricom has other products, such as Fuliza, M-shwari, Digifarm, and Masoko.

 

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Intending to increase its customer base, Safaricom has a registration app known as Safaricom Jiandikishe App. This app ensures that the registration process of new users happens within the shortest time possible.

 

It’s a digital solution, making it cost-effective and fast, seeing there is no paperwork needed. Below is a guide on accessing the Safaricom Jiandikishe app if you’re an agent or dealer. Note that you can either use your phone or one provided by Safaricom.

Safaricom Jiandikishe app download

  1. Visit the Google play store.
  2. Type ‘Safaricom jiandikishe’ on the search bar.
  3. Click install.
  4. The app will install automatically.
  5. Launch the app.

 

Safaricom Jiandikishe app Log in

After launching the app, you can proceed to log in by entering your phone number and pin. This pin is the one you received during the verification of your account as a Safaricom agent.

 

If you’ve forgotten your pin, you can reset it, but you’ll be required to enter your ID number. If you’re not an agent or dealer, you’ll not have access to the Jiandikishe app.

If you’re registering a new Kenyan user, follow these steps after login:

  1. Click ‘Enter details’.
  2. Select adult option under Kenyan.
  3. Select ID as the document type.
  4. Scan the back of the ID, after which all the details about the new user will be captured.
  5. Enter your current location.
  6. Add a clear photo of the customer.
  7. Choose one number from the list that will pop up.
  8. Under register for M-Pesa, click yes or no, depending on whether the chosen number has been linked for M-Pesa services.
  9. Ask the new subscriber to add their signature and add yours also, then click submit.
  10. The subscriber will receive a notification to accept the new registration. They can reply with a yes or no.
  11. On clicking yes, the subscriber can insert the Safaricom line that has the number chosen and enjoy Safaricom services.

Read Also How to Buy Safaricom Shares in Kenya

 Safaricom Collection of data Privacy Policy

Safaricom collects your personal information with your knowledge and consent when you do any of the following

 

  • Register for a specific product or service, including but not limited to SIM-card registration, PostPay subscriptions, e-commerce platforms, M-PESA and M-PESA-powered services;
  • Buy, subscribe to or use a Safaricom product or service online, on the cloud, on a mobile or other device, in a Safaricom Shop or other retail outlet;
  • Subscribe to Safaricom or third-party premium rates services, Short Message Service (SMS), email or social media platforms;
  • Ask Safaricom for more information about a product or service or contact Safaricom with a query or complaint;
  • Respond to or participate in a survey, marketing
  • Promotion, prize competition or special offer;
  • Visits, access or use Safaricom or third-party websites;
  • They may also collect your information from other organisations including credit-reference bureaus, fraud prevention agencies and business directories;
  • They may collect your information when you interact with us as a supplier, agent, merchant or dealer as prescribed in this statement;
  • They also collect information when you visit any of their premises.

 

Comments 36

  1. Hassan says:
    1 year ago

    Hello someone to attend to map me into jiandikishe

    Reply
    • admin says:
      1 year ago

      Hi,Kindly get in touch with Safaricom via

      Reply
      • zephaniah says:
        12 months ago

        My mobigo is blacklist can you help me whitelist my mobigo

        Reply
        • Lazarus says:
          11 months ago

          Whistling

          Reply
          • Obed says:
            8 months ago

            Kisii

        • NAGILAE ACHOKOR LINUS says:
          8 months ago

          For registration for irregular registration

          Reply
      • George wekesa wamalwa says:
        11 months ago

        Plz assist me on how to register jiandikishe app or just to get apin

        Reply
  2. Osman Mohamud says:
    1 year ago

    There’s some I’d with no date what is necessary option to do

    Reply
    • Swaka says:
      1 year ago

      Input 31/12/Year

      Reply
  3. Silas says:
    1 year ago

    I need to change my Jiandikishe app to another phone, how can remove the current IMEI to new one

    Reply
    • Admin says:
      1 year ago

      Hi,
      Every device has a unique IMEI number. It is not possible to transfer it.

      Reply
  4. RONO PATRICK says:
    1 year ago

    Hello my mobigo phone isn’t working anymore.. it tells me to update the app to the current version. Someone to guide me please

    Reply
    • Admin says:
      1 year ago

      Hi,
      Do you have a problem with the phone itself or solely with the Safaricom jiandishe app?

      Reply
    • yves says:
      1 year ago

      just download jiandikishe app and refresh and it will work

      Reply
  5. Joseph Ekatorot Joseph says:
    1 year ago

    My phone lost that had my jiandikishe app,how can remove current imei to new one

    Reply
    • Admin says:
      1 year ago

      Hi,
      Every device has a unique IMEI number. It is not possible to transfer it.

      Reply
      • Patricia says:
        1 year ago

        So of u register jiadikshe and you loose your phone you can not use another phone to register for the same app with a diff phone?

        Reply
  6. Amon says:
    1 year ago

    My jiandikishe is not scanning id.what might be the problem????

    Reply
  7. Clinton says:
    1 year ago

    My jiandikishe is not accepting customer photos, I mean instead of a green button it fades asap… It’s a new phone the camera hasn’t been changed

    Reply
    • Admin says:
      1 year ago

      Hi, Please contact Safaricom via the following link:
      https://www.facebook.com/SafaricomPLC
      They will provide technical assistance.

      Reply
  8. Dickson Karisa says:
    1 year ago

    Hi… i cant receive Subscriber Registration incentives.. while others a get big money please help me

    Reply
    • Sila Kipkorir says:
      11 months ago

      How can one enroll to be an mpesa agent

      Reply
  9. Ali Mohamed says:
    1 year ago

    What can I do if my jiandikishe app is blacklisted,

    Reply
  10. Mzee says:
    12 months ago

    Hello my jiandikìshe app keep telling me my account has not been activated what can I do
    Dear Agent, your account has not been activated for this service. Kindly contact your ASM for assistance.

    Reply
  11. Admin says:
    11 months ago

    Kindly you may need to contact your admin for assistance or send an email to for further assistance

    Reply
  12. Stephen says:
    11 months ago

    I a not receiving reset pin evnen after phone no and I’d no

    Reply
  13. Sila Kipkorir says:
    11 months ago

    How can one enroll to be an mpesa agent

    Reply
    • Admin says:
      11 months ago

      Hi Kipkorir,
      To learn more about the M-Pesa Agent Requirements, go to this link.
      https://techpawa.com/finance/business/m-pesa-agent-requirements-sub-agents-application-and-commission/

      Reply
    • Lizz Kemunto says:
      11 months ago

      Sila Kipkorir if you want to be an Mpesa agent you can contact me I help you out.. I am a safaricom dealer and I give out mpesa lines for free..

      Reply
      • Kevin Sang says:
        10 months ago

        I would like to join jiandikishe

        Reply
  14. George wekesa wamalwa says:
    11 months ago

    Plz assist me on how to register jiandikishe app or just to get apin

    Reply
  15. DANICEFORD MANDA WASHIKA says:
    10 months ago

    Am an agent and I have never received my incentive what may be the problem for last two months.

    0706384157
    33097705 I D

    Reply
  16. Kevin cheruiyot sang says:
    10 months ago

    How can i join jiandikishe.

    Reply
    • Admin says:
      10 months ago

      Hi Kelvin,

      To join Jiandikishe, you must first register as  a Safaricom Agent.

      Reply
  17. Isaac muchemi says:
    10 months ago

    Hello, someone is using my jiandikishe account fraudly. How do I change the password without having to use the mobi go.

    Reply
    • Admin says:
      10 months ago

      Hi,

      Sign out of the app and then click the reset pin button.

      Reply

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Davis Njagi

Davis Njagi

Davis Njagi is a technology-focused content writer and web developer with over 5 years of experience in the industry. He focuses on writing articles about the most recent developments in business, finance, and technology. Davis also works as a Freelance Fitness Consultant for customers, designing compelling workout plans that align with their fitness objectives in addition to writing and web development. He graduated from Kenyatta University with a degree in exercise science and from Dima College with a diploma in information technology.

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