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KPLC Self Service Portal, KPLC Self Service Number

KPLC Self Service Portal, KPLC Self Service Number

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KPLC Self Service Portal, KPLC Self Service Number

KPLC Self Service Number

The KPLC Self Service number are as follows

Mobile Numbers: 0703 070 707, 0732 170 170

Telephone Number: +254 203 201 000

 

KPLC Self Service Portal

 The KPLC Self Service Portal is the latest initiative from Kenya Power in an effort to improve customer service and reduce the time customers need to wait for assistance. The guide is also expected to speed up the process of replacing power supplies.

The Service also allows customers to manage their energy usage and receive notifications about energy price changes.

 

 

SELF SERVICE GUIDE

There’s a procedure one has to follow that applies to domestic (below 25Kva) and premium applications (above 25kVA) excluding SMEs with a load between 100kVA -200kVA which includes additional load and meter separation application.

KPLC Application Form

All customers applying online are encourage to use https://selfservice.kplc.co.ke  while submitting relevant documents .An application reference number will be provided instantly.

General Application Procedure

This application procedure applies to Domestic (below 25kVA) and Premium applications (Above 25kVA, excluding SMEs with a load between 100kVA to 200kVA). This includes Additional Load and  Meter Separation applications.

  1. Application

We are encouraging all customers apply online https://selfservice.kplc.co.ke, submit with the applicable documents (refer to customer checklist below). You will be provided with an Application Reference Number instantly.

  1. Quotation

You will receive a quotation based on your specifications in your enquiry.

The following quotation timelines will apply for various application types;

Application Connection Type Time
Requiring a meter only 7 days
Requiring low voltage extension 14 days
Requiring low voltage extension (Single phase up to 8 kVa) 28 days
Requiring medium voltage extension and/or trans­former 28 days
Requiring connection at high voltage within the period agreed with the Customer.

 

A quotation is valid for ninety (90) days within which payment can be made via the following channels;

  1. Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
  2. Mobile money (Pay bill number 888899, Account No: application reference No.)
  3. Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
  4. Cash payment at KPLC Payment office
  1. Construction & Metering

We will obtain necessary consent where applicable to lay electricity supply lines and thereafter undertake construction and metering within the following timelines;

Type of Connection Time
Requiring a meter only 3 days
Requiring low voltage extension (Single phase up to 8 kVa) 14 days
Requiring low voltage extension (3 phase above 8 kVa) 14 days
Requiring medium voltage extension and/or trans­former 28 days
Requiring connection at high voltage within the period agreed with the Customer.

Customer Checklist: Please attach the following documents when submitting your enquiry for supply form

All Applicants

  • Copy of National Identification (I.D) or Passport for Non-Kenyans/ Company Registration Certificates
  • Copy of your PIN Certificate
  • Route sketch map leading to premises where supply is required.
  • Copy of title deed and land search documents for ownership of property (to support wayleaves consent)
  • Duly filled Supply Contract form
  • Wiring Certificates (Submit any time after issuance of application reference number but before construction of the electricity network)

Meter Separation and Additional Load Application

  • Copy of latest Electricity Bill

Additional Requirements for Premium Applications (Businesses)

  • Scaled site plan (Preferably in soft copy AutoCADD 2014 lower version/DWG format)
  • Load Schedule Details

 

 

SMEs Application Procedure

This application procedure is tailored for Small & Medium Enterprises (SMEs) Applications whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA.

 

2 Easy Steps of applying for an electricity connection as follows:

1: Apply Online (https://selfservice.kplc.co.ke) and Pay Online (via RTGS to KPLC Bank Account No. 0104074121608 or Mobile Money Transfer Pay bill number 888899, Account No: application reference No.) and sign the Supply Contract

2: Receive external works, meter installation and electricity flow.

 

Service Delivery Timelines

 

Standard Applications (Below 25KVA)

 

  1. Time taken to quote – 14 days
  2. Time taken to approve wayleaves after payment – 14 days
  3. Construction – 12 days
  4. Metering – 2 Days

Total number of days – 43 Days

 

Premium Applications (Above 25KVA), excluding Small and Medium Enterprises (SMEs)

 

  1. Time taken to quote – 7 days
  2. Time taken to approve wayleaves after payment – 7 days
  3. Construction – 13 days
  4. Metering – 2 Days

Total number of days – 30 Days

 

 

Requirements for Connection

This applies to all premises where there is no supply i.e., electricity supply lines have not been installed.

 

Please make sure you have the following: –

 

  • A soft copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • Wiring certificates
  • Supply contract form
  • Consent from the owner of the property

 

Corporates

 

  • A soft copy of Certificate of Registration.
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • A Scaled site plan for Industries, Housing Estates, shopping malls etc.
  • Consent from the owner of the property
  • Supply contract form (signed)
  • Wiring Certificates (signed)

 

Read Also How to Unlock KPLC Token Meter, KPLC Tamper Code

KPLC application form pdf download

Below find KPLC Application form in pdf format

KPLC application form pdf

 

PREPAID POWER METERS

This is a type of meter with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.

In this case a customer purchases electricity token and credit units to his meter to his meter`s customer interface unit screen. As a customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top up.

 

Benefits of prepaid meter

  • Buying tokens is as easy as buying a pie.
  • In case of a disconnection, you can refill the service without paying an additional deposit.
  • It enables you to manage your power consumption.

POSTPAID POWER METERS

This is a tariff that allows you to use now and pay later. The tariff on sign up allows you to set a preferred monthly credit limit with a minimum allowable limit of 1000. It is open to all safaricom pre-pay customers with the exception of corporate accounts.

In postpaid users are provided with services by cellular providers and are then asked to pay the bill at the end of the billing cycle.

Benefits of postpaid

  • You need to pay the bill after you have used the service
  • With postpaid you don’t need to pay anything upfront, you get a monthly bill after you use telecom connection.

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