How to reverse money sent to wrong Pay Bill number, Till Number, or Wrong number
We often find ourselves sending money to the wrong Pay Bill and Till Numbers when making payments via Safaricom lipa na M-pesa either through the buy goods option or through the till numbers. Getting the money back, might be a challenge, especially if the money falls in the hands of an untrustworthy individual. However, should you find yourself in such kind of situation, then worry no more. This is how you can reverse the money back.
Reversing money send to wrong Pay Bill/Till number by calling Safaricom customer care
If you accidentally send money to a wrong pay bill number, then call out Safaricom care unit by dialing *100# or *234# and requests Safaricom to carry out the reversal process, which takes a maximum of 24 hours or 48 hours. Safaricom does this by calling the merchant who received the money wrongly and then requests the merchant to return the funds to the recipient.
Reversing money send to wrong Pay Bill/Till Number by calling the merchant directly.
Alternatively, you can get what had been sent to the wrong pay bill number back by calling the receiver merchant directly. To achieve this, call Safaricom at 191 to get the number of the merchant. If it happens, you do not have their number. You can negotiate with them to see how you can get your money back.
How to reverse money send to the wrong number via the number 456
Immediately when you notice that you have sent money to the wrong number, don’t hesitate to forward the M-Pesa message to Safaricom number 456, and Safaricom will do their best to make sure that you get the money back within a period of 24 to 48 hours.