Family Bank Contacts and Internet Banking

Family Bank is a financial institution in Kenya with a branch network of over 90 branches in the country established in 1985. This is the institution of choice for the unbanked Kenyan population and for both small and medium scale enterprises.

Family Bank Contacts

Family Bank has an elaborate customer care contacts mechanism for their customers to stay in touch with the Bank in case of issues that arise. It offers one of the best customer care services. You can contact them via several channels and get a response to your query or the required assistance as fast as possible. Below are some of the ways you can directly reach Family Bank:

• Location: Family Bank Towers, Muindi Mbingu Street, Nairobi, Kenya. P.O.Box 74145 – 00200 Nairobi, Kenya
• Phone number: 0703 095 445/  0703 095 000
• Tel: 020 3252 445/ 020 3252 000
• Facebook: https://www.facebook.com/familybankkenya
• Email Address:
• Twitter: https://twitter.com/FamilyBankKenya
• LinkedIn: 
• Instagram:
• WhatsApp Number: +254 (0) 701 325 325

Frequently Asked Questions (FAQs)

1. How do I recover my Family Bank account?

To reset your family bank user ID, enter your email address. Your User ID will be sent in an email.

You must enter your user ID and answer the security questions to reset your password. A new password will be sent to you via SMS.

2. How do I withdraw money from my family account?

You can withdraw money from your Family Bank account to a registered M-PESA user in Kenya using your PesaPap mobile banking application.

Withdraw via the PesaPap App

• Login to PesaPap Mobile Banking
• Select M-Pesa Option
• Choose Family Bank to M-PESA option and select ‘to own number’ or ‘to other mobile’ option.
• Complete the transaction details and submit.
• The Beneficiary will receive notification from M-Pesa

Withdraw Via USSD Code *325#

• Dial *325#
• Select M-Pesa Option
• Choose Family Bank to M-PESA option and select ‘to own number’ or ‘to other mobile’ option
• Complete the transaction details and submit.
• The Beneficiary will receive notification from M-Pesa

3. How do I access my family bank from my phone?

Simply dial *325# or use the PesaPap mobile banking app to access and manage your finances. You can use their phones to access the following services.

Family Bank Internet Banking

Family Bank enables you to access a wide range of banking services at anytime, anywhere on the globe via their new internet banking platform. All you are required to do is create an Internet Banking account, log in and then access all the given services.

The available services on Family Bank Internet Banking include:

• Money Transfer
• Password reset feature
• Statutory and Government payment module for payments to KRA, NHIF etc.
• Mass payments
• Account setup using the self- registration portal
• Bank Direct messaging

Requirements for Online Banking:

• The applicant must be an account holder with family Bank
• A valid Email Address
• Your phone Number

Benefits of Family Bank Online Banking

• It gives you convenience access to your bank account while anywhere on the globe
• Internet Banking is not time bound, it operates 24/7 unlike the normal bank operations hours
• Cheaper method of banking compared to the conventional traditional banking
• Self-management of financial affairs such as setting up regular payments, viewing reports, querying transaction etc.

Family Bank Internet Banking Registration

• To successfully register for Internet Banking follow the simple steps below:
• Complete and submit the Family Bank Internet Banking Form, available from any of their branches or their website.
• Under Applicant details, enter Account Name, Account Number, ID Number, your branch, mobile number and a valid email address.
• Follow through until you finish by creating a secure ID and Password.
• Accept the Terms and Conditions by checking the box and then click submit
• You will receive a confirmation email from Family Bank Internet Banking containing your User ID, you will also receive an SMS with your password

How to log in:

• Log in to Family Banks Internet Banking to access your account online. Below is a simple guideline on how to log in:
• Visit the Family Bank Internet Banking portal https://ebanking.familybank.co.ke/netteller-war/Login.xhtml
• Key in your User ID and Password and then hit Login.
• You have successfully logged into your account.
• A free confirmation SMS will be sent to you every time you log into internet Banking
• You can also access internet banking via the official Family Bank App for Android users. It gives you access to your account right on your phone. This gives you an opportunity to perform your banking tasks from the palm of your hand, from anywhere and at any time.